Provide 24/7 technical support for multiple application software for different clients of Hewlett Packard Enterprise and Hewlett Packard Inc.

Applying the principles of Incident & Change Management practices to daily operations.

Supports multiple Global Supply Chain Systems applications and became a Special Point of Contact (SPOC) to one of those.

Applying knowledge and expertise for investigation of the issue to support business continuity.

Applying workaround to known errors and documenting them for future purposes.

Implementation / changes for supported applications in coordination with Change / Release Management teams.

Attending / conducting quarterly training sessions to supported applications of expertise as part of Knowledge Transfer.

Daily report status to mission critical applications to ensure that availability is not at risk.

Proactive health checks to prevent further issues that might occur in the future.

Aiding Subject Matter Expert (SME) with regards to compliance / maintenance of the application.

Improving the health checks of the application by means of automation for continual improvement.

Being a duty manager which is responsible for management of the queue to monitor ticket inflow that has been raised by business on a particular shift.

Aiming to achieve the Service Level Agreement (SLA) standards for customer satisfaction.

Conducting quarterly training sessions with regards to INM guidelines and practices.

Aiding the INM Process Owner for disseminating new protocols and making sure it is in line with the team and is being carried out.

Coordinates with INM Process Owner all issues and concerns related to the process.

Monitors and reports process performance and identifying improvement opportunities.

Conducting bi-monthly INM ticket quality audits focusing on tickets closed by the team and helping them to understand the trends.

Suggesting ideas that may help improve the overall performance of the team in applying INM guidelines.

Auditing the changes happened in an application on a monthly / quarterly basis.

Assessment of the user access if it is still active or is already revoked for security reasons.

Reviewing all incidents that occurred in an applications and if they are documented or not.

Coordination with Internal Auditors with regards to revision or compilation of evidences.

Provides operations support from a wide variety of client organizations (mainly in healthcare, schools, and libraries) and performs the necessary support required to resolve issues.

Proactively maintain system stability through monitoring and proactive maintenance (monthly / annually) of enviroments.

Work with other teams to drive process improvements, test-driven development, and DevOps practice.

Design and maintain tools to automate operational processes and support full automation testing (involvement in several JIRA projects).

Expand upon existing automation to include additional manual or inefficient processes.

Performs other duties as assigned.

Successfully completes training requirements based on career development plan and assists in the development and training of others.

Practicing the principles of Principle Based Management (PBM) approach acquired from Koch Industries. It's a framework based on the principles of human progress that enables individuals and organizations to succeed long term by creating superior value to others.

April 11, 2016 - May 16, 2016

May 2, 2017 - July 4, 2017

+63961-338-8060

mjamontano@gmail.com

Western Bicutan, Taguig, Philippines, 1630

Ability to Use Technology

Adaptability

Agile Mindset

Amazon Web Services (AWS)

Analytical Thinking

Artificial Intelligence (AI)

Attack Technologies

Automated Report Generation

Business Analysis

Business Intelligence (BI)

Business Model Canvas

Career Development

Cascading Style Sheets (CSS)

Change Management

Cisco Tidal Scheduler

Cloud Certification

Cloud Computing

Cloud Operations

Cloud Platform

Collaboration and Teamwork

Comma-separated Values (CSD)

Command Prompt (CMD)

Communication Skills

Constellation Sandbox

Content Marketing & Strategies

Continuing Education

Critical Thinking

Cyber Attacks

Cyber Data Protection

Cyber Incident Management

Cyber Network Security

CyBOK

Data Analysis

Data Collection

Data Mining

Data Science

Deep Learning (DL)

Delegation

DER Certificate

Design Sprint

Design Thinking

Digital Marketing

Efficiency

Entrepreneurship

Ethics - Professionalism - Values

Event Viewer

Flexibility

Generative AI (GenAI)

Github

Goal-Oriented

Grafana

Growth Mindset

HP Service Manager (HPSM)

HyperText Markup Language (HTML)

Idea Generation

Incident Management

InfluxDB

Information Technology Infrastructure Library (ITIL)

Innovation

Internet Information Services (IIS)

Intrapreneurship

IT Network Security

JavaScript

Jira

JupyterLab

JupyterNotebook

Keyword Research

Launching Startups

Lean Six Sigma

Lean Startup Methodologies

Lifelong Learning

Linux Operating System

Listening Skills

Machine Learning

Malware

Microsoft Office (Excel, OneNote, Outlook, Powerpoint, Word)

Mobaxterm

MySQL

Negotiation and Conflict Resolution

Numpy

Open Education Resources

Operating System Security

Organizational Tools

PagerDuty

Pandas

Pay Per Click Advertising

PEM Certificate

PostgreSQL

Problem Solving

Project Management

Putty

Python

Quality Management

Redhat

Remote Working Philosophy and Standards

Resource Optimization

Results Delivery

Risk Management

Sarbanes-Oxley Act (SOX)

Scrum

Search Engine Optimization (SEO)

Security Framework

Security Operations

ServiceNow

Setting Objectives

Shared Leadership

Simple Object Access Protocol (SOAP)

Single Tenant (ST)

Social Media

Social Retargeting

Software as a Service (SaaS)

Statistics

Strategic Planning

Structured Query Language (SQL)

Sumologic

SQL Server Management Studio

Team Building

Value Proposition Canvas

Veritas Cluster Server

Visual Studio Code

Weblogic

Websphere

Windows Operating System

Windows Powershell

Visit "La Liberación" website here.

Visit "Clos-Eat" website here.

Visit "Fitness" website here.

Visit "Cycling Journey" website here.

Visit "Health Statistics" website here.

Visit "Weightlifting" website here.

Visit "Indoor Running" website here.

I: A Flop That Transformed

II: Egos - Turning Dreams Into Nightmares

III: Shattering Records and Changing Paradigms

IV: Natural Gifts + Hard Work

I: Feedback Summaries - The Basics

II: Providing Co-worker Feedback

III: Your Self-Evaluation

IV: Looking Back to Go Forward

V: Feedback Summaries and Compensation

I: Why Should You Focus On Your Gifts?

II: Developing Your Gifts Is Win-win!

III: Your Feedback Can Help Others Discover Their Gifts

IV: Matching Your RREs and Your Gift(s)

I: Being Self-Aware

II: Striving to Realize Potential

III: Seeking Mutually Beneficial Results

IV: Contributing Creatively

V: It's Essential

I: Misapplication - Creating Practices That Undermine Our Objectives

II: Misapplication - Using Market Survey Data As A Pay Range

III: Misunderstanding - Assuming Pay Is The Only Thing That Matters

IV: Misunderstanding - Assuming Pay Discussions Can Only Be Initiated By Supervisors

I: Purpose of Vision

II: Shared Vision

III: Vision and Decision Making

IV: Vision & RREs

I: Adoption of New Paradigms

II: Resources that Helps You Grow & Develop

III: Ways to Help You Get PBM Resources You Need

I: A Voyage of Exploration

II: Taking Off

III: Explore, Explore, It's How We Learn More

IV: Well-Designed Experiments Fuel Discovery

V: Business and Personal Transformation

I: The Framing Trap

II: What's Done is Done

III: I'm Biased and So Are You

I: It's Not Just a January Thing

II:

III: